How long will my order take to arrive?
Your order will leave the day after payment is made. Should you request to pay via EFT your order will leave after payment reflects in the account. Please note that all Vagabond Story orders are couriered from Durban, South Africa.
Do I qualify for free shipping?
We offer free shipping on all orders, provided you choose our default courier, orders can take up to 5 working days to arrive.
Do you courier internationally?
Unfortunately not at this time.
How can I track my order?
A tracking number will be sent to you via email when you receive your shipping confirmation. Please go to our Track My Parcel page to find links to the various couriers’ tracking apps.
Can I cancel my order?
We try to process your order as fast as we can. Once the order is packed, it cannot be cancelled. If you wish to cancel your order please email us at email@example.com to check if your order has been packed.
What is your return policy?
We will accept responsibility for any damage caused by transit. Please email firstname.lastname@example.org or WhatsApp us on 0748982988 (No calls please) and we will reply to each enquiry as soon as we can.
I received the wrong product
We apologise for this inconvenience and we take full responsibility for this mistake. Please email email@example.com or send us a WhatsApp on 0748982988 and we will resolve the mistake as quickly as possible.
I am a beauty influencer, beauty blogger, fashionista, stylist or Youtuber: How can I work with you?
We would love to learn more about you. Please fill in this form
Do you have discounted prices for bulk buys?
Please contact us via email: firstname.lastname@example.org to discuss your requirements.
Who delivers it and how long do they take?
Fastway (Default courier: 3 – 5 days) – Free!
Aramex (Fast option: 1-3 days) – R100
Postnet (Counter to Counter) – R100
Do you deliver to my P.O Box?
No, We use door to door and counter to counter courier options.
It has been over 5 working days and I have not received my order
In the unlikely event that your delivery does not arrive within the estimated time frame of 5 working days, please pop us an email: email@example.com and we will attend to the matter urgently.
I am having problems with tracking my order
Sorry about that!! In a few cases the courier takes longer than usual to update the status of your parcel. If your tracking information isn’t updated or working at all, please reach out to us via email: firstname.lastname@example.org and we will attend to the matter urgently.